Shipping policy

Electro Robo Store operates this store and website to provide you with a curated shopping experience (the "Services"), powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact details — name, address, billing/shipping address, phone number, and email
• Financial information — credit/debit card numbers, payment details, and transaction information
• Account information — username, password, security questions, preferences and settings
• Transaction information — items viewed, carted, wishlisted, purchased, returned, or cancelled
• Communications with us — information included in customer support inquiries
• Device information — device type, browser, IP address, and unique identifiers
• Usage information — how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from:

• Directly from you — when you create an account, use the Services, or communicate with us
• Automatically through the Services — via cookies and similar technologies when you visit our website
• From our service providers — when they collect or process your information on our behalf
• From our partners or other third parties

How We Use Your Personal Information

• Provide & Improve Services — process payments, fulfill orders, manage your account, arrange shipping, handle returns, and personalize your shopping experience
• Marketing & Advertising — send promotional communications by email, SMS, or mail, and show relevant online advertisements
• Security & Fraud Prevention — authenticate your account, detect fraudulent or malicious activity, and protect public safety
• Communicating with You — provide customer support and maintain our business relationship
• Legal Reasons — comply with applicable law, respond to legal process, and enforce our terms or policies

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• With Shopify and vendors for IT management, payment processing, data analytics, cloud storage, fulfillment, and shipping
• With business and marketing partners to provide advertising services
• When you direct or consent to disclosure to third parties (e.g. social media integrations)
• With our affiliates or within our corporate group
• In connection with a business transaction, legal obligation, or to enforce our terms and protect our rights

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. To learn more about how Shopify uses your data, visit the Shopify Consumer Privacy Policy. You may also exercise your rights via the Shopify Privacy Portal.

Third Party Websites & Links

The Services may link to third-party websites we do not control. We are not responsible for their privacy or security practices. Please review their policies independently before providing any information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with their information, please contact us to have it deleted.

Security & Retention

• No security measures are perfect — we recommend not sharing sensitive information over unsecure channels
• We retain your personal information as long as needed to maintain your account, provide Services, comply with legal obligations, or resolve disputes

Your Rights & Choices

Depending on where you live, you may have the following rights:

• Right to Access / Know — request access to personal information we hold about you
• Right to Delete — request deletion of your personal information
• Right to Correct — request correction of inaccurate personal information
• Right of Portability — receive a copy of your data or request transfer to a third party
• Communication Preferences — opt out of promotional emails at any time via the unsubscribe link

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. For rights related to data processed by Shopify, visit privacy.shopify.com.

Complaints

If you have complaints about how we process your personal information, please contact us below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

• We may transfer, store, and process your personal information outside the country you live in
• For transfers out of the European Economic Area or UK, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date. Notice will be provided as required by applicable law.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, reach us at: