Refund policy

Refund & Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • Item must be in the same condition as received — unworn or unused
  • Must include original tags and packaging
  • You must have the receipt or proof of purchase

How to Start a Return

  • Contact us at electrorobostore@gmail.com to request a return
  • Items sent back without first requesting a return will not be accepted
  • Once accepted, we'll send you return instructions and a shipping label (where applicable)

Returns must be sent to:

ELECTRO-ROBO STORE
2127, 3rd Floor, 16th B Cross,
Yelahanka New Town, Bangalore – 560064
Please Note: Customers are responsible for all return shipping charges. Electro-Robo Store does not provide return shipping labels or reimburse return shipping costs unless the return is due to a wrong item, damaged product, or an error on our part.

Refunds

  • We will notify you once we've received and inspected your return
  • If approved, you'll be automatically refunded to your original payment method within 10 business days
  • Please allow additional time for your bank or credit card company to process the refund
  • If more than 15 business days have passed since your return was approved, contact us at electrorobostore@gmail.com

Damages & Issues

  • Please inspect your order immediately upon reception
  • Contact us right away if the item is defective, damaged, or incorrect
  • We will evaluate the issue and make it right

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Exchanges

  • The fastest way to exchange an item is to return it first
  • Once the return is accepted, make a separate purchase for the new item

European Union — 14-Day Cooling Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 10 days, for any reason and without justification, provided:

  • The item is in the same condition as received — unworn or unused
  • It includes original tags and packaging
  • You have the receipt or proof of purchase

Contact Us

For any return or refund questions, reach us anytime at electrorobostore@gmail.com